Terms of Service

In accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as the “Civil Code” or the “Civil Code”), these terms and conditions regulate the mutual rights and obligations of the contracting parties arising in connection or hereinafter referred to as the “Agreement”) concluded between Scio, the operator of the online store and the service provider, and the customer, via the online store on the website located at www.scio.cz. The customer is sufficiently informed of these terms and conditions before the actual execution of the order and has the opportunity to get acquainted with them on the website www.scio.cz/english. These terms and conditions are available in the current version on the date of each order. 

 

Rules for National Comparative Exams (NCE)

 

National Comparative Exams

1) Product of the National Comparative Exams

1.1. What are National Comparative Exams

National comparative exams are a product of Scio, which makes it possible to compare the study prerequisites and knowledge of NCE participants. For this reason, the results of the NCE are used mainly by faculties instead of entrance exams or the result of the NCE is one of the criteria for admission to a university. NCE are held on-site or online; both forms are completely equal and the test results in both modes are fully comparable.

The subject of service by Scio within the NCE product is:

  • Logistical support of the customer's participation in the NCE, ie inclusion of the NCE participant on the ordered date and specific place in a particular classroom and provision of necessary materials necessary to perform the exam / In the case of online NCE, provision of the ScioLink test system operated by Scio.
  • Provision of information necessary for the full participation of the NCE participant in the exam ordered by him (publication of an invitation to the NCE deadline containing all important information about the exact address of the NCE venue, documents and needs that the candidate must take for the exam itself; then information on the necessary technical equipment and rules of the test in online form; information on the publication of the digitized record sheet, public review of the tests, the result of the test and other additional communication)
  • Ensuring the course of the exam through administrators and the coordinator at the place of the exam; ensuring the evaluation of the record through the evaluators of the online NCE
  • The exam itself consists in verifying the general study prerequisites, or knowledge, in a pre-agreed manner
  • Automatic evaluation of the record sheet (scanning and evaluation via special software)
  • Sending the result to the given faculty of the university (in case the NCE participant chooses such an option in the application for the exam and in case the faculty accepts this method of handing over the result within the conditions of the admission procedure)
  • Provision of a Test, through which general study prerequisites or knowledge are verified within the NCE
  • Specification for verification of general study prerequisites and knowledge within the NCE

General study prerequisites and candidates knowledge are verified within the NCE through tests created for this purpose in a professional manner. The tests used within the NCE meet the statistical standards valid for measuring educational results. When preparing the tests, Scio still takes into account the possibility that some of the tasks that are part of the test are subject to a defect. In this case, the task from the test, resp. excluded from the evaluation of its solution (see Article 14 of these Terms and Conditions), without this having any effect on the informative value of the test as a whole. The elimination of the task does not even disadvantage the participants of the given test variant compared to the participants of other variants, given that the test result is not given by the number of points achieved, but by the so-called harmonized percentile. The tests are designed from the very beginning so that they fully fulfill their purpose even if they contain up to 10% of erroneous tasks, even if these tasks are discarded within the public opposition or remain in the evaluation. This can be demonstrated by the values of the statistical criteria used to measure the quality of the whole test, such as the average discrimination (average ability of one test task to distinguish those tested with different levels of skills or knowledge) or the reliability (measurement accuracy) of the test. Therefore, errors in tests up to the stated number are not a defect of the goods or services provided. An additional service for NCE participants is used to eliminate such errors - namely public opposition according to Article 14 of these Terms and Conditions. Any error in the task that does not affect the solution of the task, resp. the number of points achieved, and a task that has more than one solution is not wrong.

1.2. Announcement and information about the NCE for the NCE participant

Scio provides all notifications and information concerning the NCE to the NCE participant in electronic form, via the NCE participant's personal profile (Article 2 of these Rules of Participation). Scio will notify the NCE participant of the location of the information in the personal profile via an e-mail message. Scio is not responsible for cases where the delivery of the sent e-mail message is not due to the fault of the transmission network operator or the e-mail inbox of the NCE participant.

2) Registration of a customer participating in the NCE

2.1. Obligation to register in the Scio online store

Before submitting the first application (order) for the examination within the NCE, the person interested in participating in the NCE is obliged to register in the online store at www.scio.sk/english. Registration is a necessary condition for those interested in participating in the NCE to be able to operate their personal profile, log in to the NCE and, if necessary, place orders for other services.

A registered NCE participant has the opportunity to monitor the current status of their application, or to make changes to the application. Registration must be done at the first application (or when ordering other goods or services). The system itself guides the person interested in participating in the NCE to the registration form, where the person interested in participating in the NCE fills in the necessary data. The successful registration of an applicant for participation in the NCE is confirmed by Scio in the form of an e-mail message sent to the e-mail address provided by the applicant during registration. In the same way, every application for exams or another order of an NCE participant is confirmed. Those interested in participating in the NCE are obliged to fill in all mandatory data correctly and truthfully - when entering incorrect or incomplete data, Scio does not guarantee that the application for exams (or other order) will be processed correctly and on time.

Scio will register the person interested in participating in the NCE only once. Each additional application for the exam (or other order) is made under the registration data assigned in the first order, ie under the login name and password.

2.2. More information on the processing of personal data is available here.

2.3. Order

To order goods and services, the customer fills in the order form in the web interface of the store. The order form contains in particular information about:

  • the ordered goods or services (the ordered product is "inserted" by the customer into the electronic shopping cart of the store's web interface),
  • the method of payment of the price, information on the required method of delivery of the ordered goods and information on the costs associated with the delivery of goods (hereinafter collectively referred to as "order").

Before sending the order to Scio, the customer is allowed to check and change the data he has entered in the order. The customer sends the order to Scio by clicking on the "Confirm order" button. The information provided in the order is considered correct by Scio. Immediately upon receipt of the order, Scio will confirm its receipt to the customer by email to the customer's email address specified in the personal profile or in the order (hereinafter referred to as the "customer's email address").

Depending on the nature of the order (quantity of goods, price, estimated shipping costs), Scio is always entitled to ask the customer for additional confirmation of the order (for example, in writing, by email or by telephone).

2.4. A conclusion of the contract

The customer's order (for the NCE product in the text of the terms and conditions also "NCE application") is a proposal for concluding the contract and the contract itself is concluded at the moment of delivery of the service provider's binding consent to this proposal (binding confirmation of the order by the service provider).

From this moment, mutual rights and obligations arise between Scio and the customer, which are defined by the contract and the business conditions, which are an integral part of this contract. The concluded contract is archived by Scio for the purpose of its successful fulfillment and is not accessible to non-participating parties. The customer agrees to the use of means of distance communication when concluding the contract. The costs incurred by the customer in the use of means of distance communication in connection with the conclusion of the contract (costs of internet connection, costs of telephone calls) are borne by the customer, and these costs do not differ.

3) Price and payment of product 

3.1. The product prices

The price of Scio's products is determined by the price list published in the online store at www.scio.cz valid on the day the Scio order is sent. Along with the price, the customer is obliged to pay Scio also the costs associated with the packaging and delivery of goods in the agreed amount according to point 4.3. these terms and conditions. Unless expressly stated otherwise, the price also includes the costs associated with the delivery of goods.

3.2. Date and method of payment

Unless these terms and conditions stipulate or unless otherwise stipulated on the page of a specific product, then payment for the order (for goods or services and any costs associated with the delivery of goods) can be paid as follows:

a) Payment by online payment card - after completing the order, the customer is redirected to the payment gateway of GoPay. The customer only enters information about his payment card, the payment card must have an activated payment service via the Internet. Successful payment by credit card is automatically authorized within 1 business day of payment. At the moment of this authorization, the price is considered paid.

b) Payment by bank transfer - after completing the order, the customer will see the data needed to make a bank transfer payment to Scio's account (variable, specific and constant symbol, account number), this information is sent to the customer in the e-mail message confirming the order. The payment is usually credited to Scio's bank account within one to two business days of the transaction, but the transfer may take longer. The day of payment is considered to be the day on which the relevant amount is credited to the Scio bank account under the correct variable and specific symbol.

3.3. Last minute application

In exceptional cases, it is possible to register for the exam in person at the place of the exams on the given date, no later than 20 minutes before the start of the exam. However, such registration will be possible only if the current situation (capacity and organizational possibilities) in the place of the exam allows it and for an extraordinary surcharge according to the valid price list. This surcharge covers the costs of the necessary individual processing of the application and the additional placement of the person interested in participating in the NCE for the exam, as well as the organization and logistics at the place of the exam.

This option is not available for online NCE.

3.4. Legal binding of the application

The application becomes legally binding at the moment the application is delivered to Scio (see the method of filing the application in paragraphs 3.1, 3.2 and 3.3). Scio will then confirm the successful application for the exam by e-mail to the registered e-mail address of the person interested in participating in the NCE. The report contains complete information about the completed application. In the case of an extraordinary application at the NCE venue, a written confirmation is given to the NCE participant. By confirming the application, a contract for the provision of services is concluded between the person interested in participating in the NCE and Scio.

Attention: A regular application or a post-deadline application can only be submitted via Scio's e-shop (see sections 3.1 and 3.2). Submmitting application to the university does not automatically register you for Scio exam. 

4) Requirements for the NCE registration

4.1. Mandatory requirements of the registration (marked with an asterisk in the application)

In the application for the examination / examinations within the NCE, the applicant for participation in the NCE is obliged to state the following data:

  • name and surname of the NCE participant
  • functional e-mail address of the NCE participant
  • preferred form of examination (full-time or online) and in the case of full-time form the chosen place
  • selected place (city) of the test(s) and its date(s)
  • instruction / ban on providing personal data and results of NCE to third parties (for more see Articles 15 and 16)
  • birth number / date of birth of a participant (who does not have a Czech ID number assigned)
  • agreement with the Rules of Participation in the NCE (these terms and conditions)
  • telephone contact

4.2. Consequences of omitting or incorrectly stating any of the mandatory requirements of the registration

If the applicant for participation in the NCE does not fulfill his obligation and all the above data are not properly stated in the application, he is exposed to the risk of limited possibilities within the NCE, or unsuccessful registration for the exam(s). address, does not receive an invitation to the exam, unless instructed to provide personal data, data cannot be passed to faculties, if he does not provide a personal identification number, he cannot receive a certificate with the result of the exam / exams).

Attention: If the person interested in participating in the NCE does not agree with the provision of the above personal data, especially the birth number, he / she can take the exam / exams in a special regime for an additional fee, in which the provision of personal data will not be required. More Article 15 of these terms and conditions.

4.3. Change of data in the application for NCE

The data stated in the application for NCE can be changed only by the participant within the personal profile at www.scio.sk/english. The NCE participant acknowledges that the application is not transferable to another person and therefore no changes are possible regarding the identification of the registered person. Incorrectly entered data can only be corrected using the form in the personal profile.

5) Price  

5.1 The amount of the exam price within the NCE

The price of the exam and other services provided is determined by the price list published on www.scio.sk/englishvalid on the day of sending the exam application to Scio and consists of the price of the test and the price of services provided within the implementation and evaluation of the exam.

5.2 Delivery costs

The costs of supplying and sending information and materials related to the application for the exam(s) within the NCE are borne by Scio.
The test can always be delivered only as part of the exam, so the participant will pick it up at the place and time of the NCE. In the case of online NCE, the test is made available to the participant in the ScioLink application. No other delivery method is possible. After the exam, the participant also has the test available for download in their personal profile.

6) Payment 

6.1 Payment in case of proper application

When submitting a regular application, the applicant for participation in the NCE is obliged to pay the price of the test / s within the NCE within 14 days from the date of conclusion of the contract (according to Articles 3 and 4), but no later than the 12th day before the test . An exception can be made on the website www.scio.sk/english. Delivery of the payment to Scio's bank account in accordance with Article 6, paragraph 6.5 shall be considered as payment. If the examination is not paid for properly and on time, Scio will notify the person interested in participating in the NCE in his personal profile and at the same time by e-mail and give him an additional period of three days from the date of placement of the notice of non-payment in his personal profile. However, even in this case, the payment must be credited to the account no later than the 12th day before the exam date. If the payment is not paid even after the expiry of this period, the contract with the person interested in participating in the NCE will expire and Scio will withdraw from the contract (cancel the NCE order) with effect from the day following the expiration of the additional period. Withdrawal from the contract (cancellation of the order) will be notified by Scio to those interested in participating in the NCE via e-mail. Withdrawal from the order (cancellation of the order is not an obstacle to re-registration for the exam (in accordance with Article 3).

6.2 Payment in case of application after the deadline

When submitting an application in the post-closing regime, the applicant for participation in the NCE is obliged to pay the price of the examination(s) within the NCE together with the administrative fee no later than the 2nd day before the date of the examination to which the payment relates. If the payment is not made properly and on time, Scio will withdraw from the order and the contract with the person interested in participating in the NCE will expire with effect from the day following the expiration of the payment period in vain. In the case of an application after the deadline, it is not possible to provide any additional deadline for payment. Withdrawal from the contract will be notified by Scio to those interested in participating in the NCE via e-mail.

6.3 Payment in case of last minute

When registering at the place of the examination / examinations within the given NCE deadline, the person interested in participating in the NCE is obliged to pay the price of the examination / examinations within the NCE together with an extraordinary cash surcharge at the time of registration (conclusion of the contract).

6.4 Payment of the fee for "change of the application at the venue of the NCE" (Article 7, paragraph 7.3)

When changing the place of the examination according to Article 7.3 performed on the spot itself, the NCE participant is obliged to pay the administrative fee in cash, at the moment of the change. If the NCE participant does not pay the required payment, the change will not be made and the NCE participant can take the exam only at the place specified in the invitation in accordance with the application, otherwise the procedure is similar to NSA participant according to Article 10.4 of these terms and conditions.

6.5 Date and method of payment

Unless these terms and conditions provide otherwise, the payment for the application for the examination(s) within the NCE can be paid as follows:

a. Payment by bank transfer - after completing the order, those interested in participating in the NCE will see the data needed to make a bank transfer payment to Scio's account (variable, specific and constant symbol, account number). Payment is usually credited to Scio's bank account within one business day of the transaction, but the transfer may take longer! The day of payment is considered to be the day on which the relevant amount is credited to the Scio bank account under the correct variable and specific symbol. Billing data are sent to those interested in participating in the NCE in an e-mail message confirming the application for the exam(s). The status of their order (including payment) can be monitored by those interested in participating in the NCE in their personal profile at www.scio.cz/english.

b. Payment by online payment card - after completing the order, the person interested in participating in the NCE is redirected to the payment gateway of PayMuzo. Those interested in participating in the NCE only enter their payment card details, but the payment card must have an activated online payment service. Successful payment by credit card is automatically authorized within 1 business day of payment. At the moment of this authorization, the price of the NCE is considered paid. The status of their order (including payment) can be monitored by those interested in participating in the NCE in their personal profile at www.scio.cz/english.

c. NCE Voucher - NCE participants who apply to selected faculties have the opportunity to pay the exam price (or part thereof) through the billing of the NCE Voucher. The price of the Voucher for an NCE is part of the administrative fee for the admission procedure. The voucher will be assigned to the NCE participant by Scio according to the requirements of the faculty. The Scio website will provide a link to the relevant website where the NCE participant will be able to collect their voucher (in the form of a code) and log in using it for a specific date (day) and place of the exam(s). The price of the NCE is considered paid at the moment of voucher redemption. The NCE voucher cannot be redeemed (after the order is completed).

7) Change in the form and venue of the NCE

7.1 Place (city) of the test(s)

The place of the full-time exam is chosen by the NCE participant when filling in the application. The place is the city of the test. It is not possible to choose a specific test building within the city for logistical and organizational reasons. The test building within one city can only be changed by the procedure for changing the test venue according to the following paragraphs.

7.2 Time limit for changing the venue of the NCE

In the application for the examination / examinations within the NCE, it is possible to change the selected venue of the NCE within the given NCE term. It is possible to do so no later than the 13th day before the date of the examination to which the change relates, via a personal profile at www.scio.sk/english.

7.3 Change of the NCE venue on the spot

If a participant arrives at a test venue (address) other than the one specified in the invitation in accordance with the application (without changing the venue as described in paragraph 7.2), he / she will only be allowed to take the test if the current the situation (capacity and organizational possibilities) at the place of the examination will allow. Scio charges a fee for the change of the test venue carried out on the spot, taking into account the higher costs associated with the organization and logistics of the change according to the price list listed at www.scio.sk/english(see also Article 6, paragraph 6.4).

7.4 Change of NCE venue by Scio

If necessary, Scio reserves the right to change the location of the examination(s) to the NCE participants (to the nearest available NCE venue). NCEparticipants will always be informed of such a change by Scio immediately by e-mail and will also find this information in their personal profile at www.scio.sk/english. The NCE participant is informed about the possibility of making such a change at a specific NCE venue when filling in the application.

7.5. Change of full-time NCE to online NCE

In the event that full-time and on-line NCE are held on the given date, the participant may freely change the form of the examination in the application form for the test / s within the NCE until the 13th day before the date of the examination to which the change relates, via personal profile at www.scio.sk/english.

7.6. Change of full-time NCE to online NCE by Scio

Scio reserves the right to cancel the face-to-face test for a serious reason (but not only in view of the epidemiological situation or other objective obstacle). In such a case, he / she will change the form of the exam to all registered participants online and will notify the participants of this change immediately via e-mail and publication in their personal profile. After such a change, the participant has the opportunity to change his application (change the date to one of the following) or cancel the application in accordance with these terms and conditions. If the participant can no longer make a change (the change to the online NCE occurred later than the 13th day before the relevant NCE date, or it is the last NCE date in the given academic year), and at the same time he cannot take the online exam. NCE, Scio may request cancellation of the application and refund of the price paid. Such a request, including its justification, must be sent to Scio within 3 days of the notification of the change to the online NCE.

The change to the online NCE according to this paragraph can also take place only for some venues of full-time NCE (especially in the case when anti-epidemic measures will be stricter in the given place than in the rest of the republic). In such a case, the participant may make a change to another venue of full-time NCE, for which such a restriction does not apply, but always only in accordance with the terms set out in these terms and conditions (until the 13th day before the NCE).

The change to the online NCE will take place even if the anti-epidemic measures only limit the capacity to hold full-time NCE so that Scio will not be able to provide a full-time NCE for all registered participants.

This change as a result of anti-epidemic measures is already foreseen when concluding the contract with the participant and therefore cannot be a reason for withdrawal from the contract by the participant.

The above rules apply mutatis mutandis to the change of an online NCE to a full-time NCE from a Scio decision.

8) Change of the date of the NCE

8.1 Change of exam date

The NCE participant has the right to change the date of the examination within the same place. The date can be changed no later than the 13th day before the given NCE date via the personal profile at www.scio.sk/english. Information on the dates of the NCE is available there.

8.2 Time limit for changing the NCE term

The date of the event may be changed in this way no later than the 13th day before the date of the examination(s) to which the change relates.

8.3 Change of the date of the NCE by Scio

In the event of an unfavorable epidemiological situation (whether it will not be possible to hold an NCE at all or in the event of a reduction in the capacity of individual test sites), Scio reserves the right to change the NCE to a later date, if necessary repeatedly. NCE participants will always be informed of such a change by Scio immediately by e-mail and will also find this information in their personal profile at www.scio.sk/english. This change as a result of anti-epidemic measures is already foreseen when concluding the contract with the participant and therefore cannot be a reason for withdrawal from the contract by the participant.

9) Delivery of an invitation to the NCE

9.1 Invitation to the NCE

Scio will piblish an invitation to the exam(s) in personal profile for each NCE participant who has duly ordered and paid for the exam(s) no earlier than 10 and no later than 2 days before the date(s) of the exam(s), in the case of an application "after the deadline" no later than 2 days before the date of the tests. Scio will notify the NCE participant of the invitation in the personal profile via an e-mail message.

9.2 Form of the invitation

The invitation to the NCE will be in electronic form only, each NCE participant will find the invitation in their personal profile at www.scio.sk/english.

10) Cancellation of the NCE registration, withdrawal from the contract by the customer

10.1 Cancellation of an application for an NCE by a person interested in participating in the NCE

An applicant for participation in the NCE is entitled to cancel the application for the examination(s) within the NCE at any time before paying the price of the ordered examination(s) within the NCE. An application for an NCE can only be canceled by the NCE participant himself/herself through his/her personal profile, due to the need to ensure the legitimacy of such a cancellation request.

10.2. Cancellation of an application for an NCE by a NCE participant

After paying the price of the ordered exam / tests, the NCE participant is entitled to cancel the application for the exam / tests within the NCE (ie to cancel the already paid application). The NCE order can only be canceled via a personal profile at www.scio.sk/english by filling in and sending a cancellation form, due to the need to ensure that such a cancellation request is justified.

10.3 Cancellation

a. Cancellation no later than 13 days before the date of the test(s)

In the event that the NCE participant cancels his / her application for the examination no later than 13 days before the date of the examination(s), then the NCE participant is refunded 65% of the amount paid for the relevant examination and related products. Scio is entitled to charge the remaining 35% of the reimbursed amount as compensation for the costs associated with organizing the test. The customer will not have the test available in the personal profile after the exam for which he was registered, nor will he receive it physically.

b. Cancellation within 12 - 0 days before the date of the test(s)

It is no longer possible to cancel the application in the period 12 to 0 days before the exam date. In this case, Scio will allow the participant through a personal profile to access the exams and the key to the correct solutions on the website www.scio.sk/english (after the NCE deadline), and the entire test in electronic form with the possibility of download, for an amount corresponding to 10% of the amount paid for the NCE, which he hereby calculates. Scio is entitled to charge the remaining 90% of the amount reimbursed as reimbursement of the costs associated with the organization of the exam and the costs of the printed or online test that was prepared for the participant.

10.4 Absence of the registered participant in the exam

In the event that the registered NCE participant does not participate in the examination, the provisions of Article 10.3 b) apply mutatis mutandis to the rights and obligations of the contracting parties (ie that the procedure will be the same as in case of cancellation 0 days before the examination date). This also applies if the participant is not allowed to participate in the attendance period by the ordered quarantine / isolation.

10.5 Withdrawal from the contract by a participant in the NCE

Pursuant to the provisions of Section 1829, Paragraph 1 of the Civil Code, a participant in the NCE has the right to withdraw from the concluded contract without giving a reason within 14 days of its conclusion, resp. from the receipt of the goods, but no later than 13 days before the date of the National Comparative Tests. On the twelfth day before the NCE deadline, Scio will start providing services consisting in the organizational preparation of the NCE. At this time, Scio will also prepare an individual test for each NCE participant, who will take the test (the test will be marked with a unique code). The NCE participant expressly agrees with this date of commencement of the provision of services related to the NCE and the adjustment of the test for the person of each individual NCE participant and expresses this consent by confirming that he is bound by these Rules for participation in the NCE (business conditions). Withdrawal from the contract must be made by the NCE participant in a way that does not raise doubts that he is withdrawing from the contract; such a way is to withdraw from the contract by filling in the form he finds in his personal profile. The effectiveness of another method of withdrawal from the contract due to the seriousness of the possible consequences of such an act (non-participation in the NCE, failure to meet the conditions for admission to the selected faculty) will be assessed by Scio always and in case of doubt the NCE participant will be asked to fill the form cession.

10.6 Refund procedure in case of cancellation of the application or withdrawal from the contract

In case of withdrawal from the contract according to paragraph 10.5. or cancellation of the application according to paragraph 10.3. Scio will return the funds received from the NCE participant within fourteen (14) days of the NCE withdrawal from the contract, in the same manner as Scio received them from the NCE participant. Scio is also entitled to return the performance provided by the NCE participant in another way, if the NCE participant agrees and the NCE participant does not incur additional costs.

Scio will send a corrective tax document to the NCE participant, the NCE participant will confirm the delivery of this corrective tax document to Scio. Based on this, the customer will be refunded the price paid. In the event of order cancellation, the confirmation of delivery of the corrective tax document is a formal request for a refund of the already paid NCE price; Scio cannot return the paid price of the NCE until the confirmation of delivery of the corrective tax document.

11) Photography at the exams / recordings from the online NCE, and objection to the the exam

11.1 NCE Rules

The NCE participant will be informed about the course of the examination / examinations within the full-time NCE through the document "Information on the course of the NCE". The participant of the online NCE will be instructed on the rules that must be observed when passing the exam in the online mode "Rules of the NCE online" (hereinafter collectively "NCE Rules"). The participant will receive the Rules together with the invitation to the NCE. The course of the NCE exam(s) is predefined and is completely identical for all participants. The participant is obliged to accept all actions and rules related to the proper course of the NCE (control of the OP, photography, prohibition of copying or use of a mobile phone, prohibition of the presence of a third party or prohibited objects at the online NCE, etc.) in accordance with the Rules. In case of non-compliance with the Rules, the test result will be evaluated as invalid (paragraph 13.3. Of these conditions), the participant may be excluded from the full-time examination and its result will not be evaluated at all.

The participant may request an exemption from one of the Online NCE Rules in advance, and only for serious reasons (health restrictions, special educational needs). At Scio's request, it shall prove the existence of such a compelling reason in an individually agreed manner.

ScioLink can provide candidates with ongoing feedback on the quality of the recording (eg brightness, contrast, brightness, recording quality). In addition, ScioLink can provide feedback on policy violations (for example, the presence of illegal objects in the room or more people) and about running unauthorized programs. This feedback is always informative only, its purpose is to instruct candidates to ensure the best possible conditions for compliance with the rules of the online exam. However, it is the participant's responsibility to follow the rules, ie the fact that ScioLink does not alert him to a breach during the test does not mean that the breach cannot be found subsequently when evaluating the record. All records are always evaluated by trained Scio evaluators.

11.2 Sanctions for violation of the rules of the NCE

Violation of the Rules pursuant to paragraph 11.3. of these Conditions will be considered a material breach of the contractual obligations and conditions of the examination, and in these cases the participant will not be allowed to complete and pass the examination. In addition to the above, the company www.scio.sk/english, s.r.o. the right to demand payment of a contractual penalty from such a participant in the amount of CZK 5,000 / 200 EUR. The participant is also not entitled to a refund of the paid exam price within the given deadline, as the performance by Scio has been duly fulfilled. His exam will not be able to be evaluated, resp. its result will be invalid.

11.3 Taking photos

Part of the provision of the NCE service in on-site form is the taking of photographs, or video footage of the rooms in which the tests are taking place within the NCE, in order to ensure and future verification of the regular course of the test. Part of the provision of the NCE service in the online form is the acquisition of a video and audio recording of the course of the examination and a recording of the participant's computer screen for the duration of the examination. More information on the privacy page.

11.4 Objection to the course of the exam

After the exam, each participant has in their personal profile a form for submitting an objection to the course of the exam. In order for the evaluation of the objection to be taken into account in the evaluation of the examination itself, it is necessary that the objection be submitted no later than 2 days from the date of the NCE to which it relates. A later objection can no longer be taken into account in the evaluation of the test. Objections to the course of the test submitted in another form cannot be taken into account either.

The filing of an objection may be the basis for a later complaint, or for a decision on the invalidity of the result due to a violation of the NCE Rules.

12) NCE result

12.1 Preliminary results

After the exam, the preliminary result is made available to the participant immediately after the record sheets are processed in the case of full-time NCE or the test results from the test application in the case of online NCE. This result is in the form of a preliminary percentile. This result is not definitive, as it does not take into account the results of public opposition and, in the case of online NCE, also the evaluation of regularity (compliance with the rules for passing the exam in online form). This result is not applicable to faculty admissions. This is a paid service beyond the NCE itself and its final result.

12.2. Time of publication of final results

The final results will be made available no earlier than 14 days after the date of the examination(s) and no later than 20 days after the date of the examination(s). The results will be available in the personal profile until 31 August, in which the admission procedure ends, within which the NCE results are to be used. After this date, only summary results will be available in the personal profile archive.

12.3 Form of the final result

The result of the test itself is in the form of a score. The result of the NCE examination(s), which is valid within the admission procedure at the faculties, will take the form of a percentile, possibly recalculated, resp. harmonized percentile (converted = harmonized). You can find more about the harmonized percentile at www.scio.sk/english.

In the test of General Study Prerequisites, General Study Prerequisites and Basics of Social Sciences, the recalculation will be performed for each of the sections of the test separately. A conversion table between the score and the percentile is created for each test (or test section) and date. These tables will be published together with the final results according to Article 12 of these terms and conditions.

12.4 Invalid result

The results of the NCE as they are passed on to the faculties and as they are used in the admission procedure must meet strict criteria for the accuracy and comparability of the knowledge and skills of individual NCE participants. Scio guarantees that the results of the NCE have such characteristics to the faculties and all participants. And if Scio cannot guarantee that the result has such a characteristic, such a result cannot be used in the admission procedure. In such a case, Scio will decide on the invalidity of the result.

The result is always invalid if during the exam (both online and full-time) there is a violation of the Rules (paragraph 11.1 of these Conditions), as a result of which Scio cannot guarantee that the participant did not or could not gain an undue advantage over other participants. Supervision of full-time NCE, records from online NCE, as well as other procedures for evaluating the course of the exam (eg analysis of the participant's answers) are used to detect violations of the rules.

Scio informs the participant about the invalidity of the result immediately after the evaluation of the course of the test and at the same time informs him of the violation of the rules.

If the participant does not agree with the decision on the invalidity of the result of his examination, he has the opportunity to request a review of the decision on invalidity by the evaluation committee. The application for review of the decision on invalidity must then be submitted within 2 days from the day when he received the decision on invalidity of the result. In this request, the participant shall state all relevant circumstances and reasons for submitting the request. The application in the personal profile of the participant is used to submit the application, through which the application is delivered directly to the evaluation committee. This form is necessary in order for all applications to be properly and timely assessed by the evaluation committee. A late request for review will not be considered.

On the basis of the review request, the Commission will re-evaluate the test record and evaluate all the circumstances and reasons given by the participant in the request and will re-decide on the regularity or irregularity of the test. The decision of the commission is final.

In the event that the test is evaluated as irregular, the participant will be issued a confirmation of participation in the test and its result, justifying why the test was evaluated as irregular and why it was decided to invalidate the result. This confirmation will be made available to the participant via a personal profile.

An invalid result will not be passed to the faculty.

13) Delivery of the NCE result

13.1 Score and publication of record sheets

Scio will send an information about the availability of the NCE participant's record sheets and the achieved score in the personal profile to each NCE participant who duly ordered and paid the payment for the NCE and NCE exam(s) duly and on time. The record sheets and the achieved score will be accessible on the website www.scio.sk/englishvia a personal profile in the terms stated at www.scio.sk/english and will remain accessible until 31 August of the year in which the admission procedure ends, within which the results of the NCE are to be used.

13.2 Test results

The results (percentile or harmonized percentile) will be available on the website www.scio.sk/englishin the terms listed at www.scio.sk/english. The results are accessible via a personal profile. The participant will be informed about the availability of the results via the e-mail address provided in the application for the NCE.

14) Public opposition to the test and the correct answers

14.1 The course of public opposition to the test or the key to the correct solutions

During the dates listed at www.scio.sk/english, the assignment of the exams and the keys to the correct solutions will be published in the personal profiles of the exam participants during the public review. If the NCE participant is convinced that the test entry or the key to the correct solutions contains an error, he/she can participate in the public opposition through his / her personal profile. The public review usually starts on the day of the exam and ends on the 4th day after the exam date. For each exam date, this period is specified at www.scio.sk/english. Details and rules of participation in the public opposition can be found at www.scio.sk/english

14.2 Activities and conclusions of the independent expert commission

If the panel finds that the initiative is justified and the task assignment or the key to the correct solutions is indeed incorrect, it may recommend either excluding the task from further evaluation or recognizing more than one answer as correct (this is the only exception to the rule that each task has only one correct solution). The method of resolving the objection is chosen by an expert commission according to its suitability in a specific case, and this solution is valid for all participants in the test. In case of an objection to the task, included in duplicate in several test variants, the solution will be valid for all these variants.

The recommendation of the expert commission will be placed in the personal profile of all participants of the given NCE term together with the final results. The commission's recommendation is final and unchangeable. Scio undertakes to accept and follow the Commission's recommendation, otherwise Scio is obliged to duly justify its action.

14.3 Resolving a test error outside a public opponent

If Scio finds an error in entering the test within the NCE at such a time when the entry can no longer be changed, then it will exclude such a task from the examination evaluation for all NIS participants within the relevant deadline.

Attention: Public opposition within the NCE is not a complaint, nor should it replace the complaint. Public opposition is a service for NCE participants and a way to make testing within NCE more transparent. The error in the test does not necessarily have to be a defect of the provided service, the whole concept of tests takes into account the possibility of a certain number of errors (see paragraph 1.5 of these terms and conditions). These are therefore two independent and separate processes. More about the complaints in Article 19.3 of these Terms and Conditions. The public opposition is also not identical with the submission of a request for review against the faculty's decision not to admit the study.

15) Protection of personal data

All information on the processing and protection of personal data of Scio's customers and NCE participants in accordance with the provisions of Article 13 of the General Data Protection Regulation (GDPR) is available on the personal data protection page.

Attention: If the NCE participant does not agree with the provision of birth number or other personal data to Scio, he / she can pass the exam / exams in a special regime for an additional fee, in which the provision of personal data will not be required. The surcharge is CZK 1,000 per exam, which serves to cover the increased administrative and other costs of Scio. The results of the exam, which will take place in this special (anonymous) regime, will never (even after the additional provision of the participant's identification data) be passed on to any university faculty or any other entity where the NCE result could play a role. Such a result serves only the needs of the test participant. An exam that takes place in this special (anonymous) mode is not certified. If you want to take the exam in this mode, contact us.

16) Providing NCE results

16.1 Instructions for providing test results

As part of the electronic application for the NCE (see Article 4 of these Terms and Conditions), the NSA participant may instruct Scio to provide the third party that indicated in the application (eg university) the result of the examination(s), including its identification data. The issuance of the order obliges Scio to process as well as to provide the participant's identification data and his / her exam / exam results to the relevant university. This instruction is valid and effective for all tests performed by the NCE participant.

16.2 Change of instruction

The instruction to provide the results of the tests), including personal data, may be changed by the participant. It is possible to change the instruction only within the personal profile on the website www.scio.sk/english. The participant can make the change no later than 4 days before the deadline for submitting the exam results to the faculty, which will request a database of results from Scio (information on the deadlines for submitting exam results to the faculty is available in the personal profile of candidates, in the My faculties section).

16.3 Handing over the result to university faculties

Scio will pass on to the faculties of the universities that accept candidates on the basis of the result of the examination / examinations within the NCE, the results of those NCE participants who have explicitly instructed to do so. Without this instruction, the result cannot be passed on to university faculties.
Scio does not guarantee that the submitted result will be taken into account in the admission procedure of a specific university faculty. Basic information on the conditions that must be met to take the result into account is available at www.scio.sk/english. Up-to-date and complete information must always be verified on the websites of the individual faculties. The current list of faculties using the results of the NCE is available at www.scio.sk/english.
16.4 Use of an invalid result in the admission procedure to the university faculty

Scio will not pass on the invalid result to the faculty. If a participant in the admission procedure submits it to the faculty and the faculty asks Scio for an opinion on the reasons for the decision on invalidity, Scio will provide such an opinion to the faculty.

17) Data archiving 

Information on archiving and disposal times can be found on the privacy page.

18) Social discounts in NCE

18.1 Conditions of provision and amount of social discount

Those interested in participating in the NCE who, in accordance with legal regulations on social security (Act No. 117/1995 Coll., On state social support, as amended) prove their so-called social need and meet other criteria set out in these Rules for Participation in the NCE ( terms and conditions), Scio undertakes to provide a social discount. The discount will be provided in the following range: each individual exam will be provided without a registration fee (ie a "mini" set free of charge - for sets with additional services, the price will be reduced accordingly); 100% discount on all other Scio products and services, the social discount provided in this way is limited to the purchase of other products and services up to CZK 2,000 / 80 EUR / school year. The discount cannot be applied for repeatedly and can only be applied once (only within one order / application for the NCE).

18.2 Requirements for requesting a discount

Scio will decide on the granting of a social discount on the basis of the applicant's application to participate in the NCE. An applicant for participation in the NCE is obliged to submit a request

  • decision (or a certified copy) of the competent state administration body in the field of social security on granting the child allowance (see § 17, 18 c) of Act No. 117/1995 Coll.) as currently listed on the website of the MLSA - Allowance for child (for participants from the Slovak Republic in accordance with the provisions of Section 25 of the Act on Assistance in Material Need).
  • payment schedule issued by the employment office, from which it follows that the person interested in participating in the NCE was the recipient of the benefit in the month preceding the month in which he / she is applying for a social discount
  • affidavit of the NCE participant: affidavit form (please contact us) 

Both documents must be sent by the NCE participant by registered mail: www.scio.cz, s.r.o., Pobřežní 34, Prague 8, 186 00.

18.3 Deciding on the provision of a social discount

After fulfilling the above conditions, Scio will decide on the recognition or non-granting of social discount. The person interested in participating in the NCE will be informed of this decision within 14 days by telephone or e-mail, and at the same time he will be informed of the procedure for applying the discount when ordering in the e-shop.

Attention: The NCE participant has no legal right to the provision of the social discount and is provided on the basis of a decision of Scio, depending on the fulfillment of the conditions set for its provision. The social discount can only be provided before the order is placed. Retrospectively, ie already ordered products and services, social discounts cannot be applied. Likewise, social discounts will not be provided for already discounted products (so-called "packages").

19) Complaints and complaint procedure

Unless otherwise stipulated in these terms and conditions, the provisions of the general part of Scio's terms and conditions on complaints and complaint procedures and the corresponding provisions of the applicable legal regulations shall apply mutatis mutandis to complaints within the NCE. This article deals only with specific situations within the NCE.

19.1 Complaints about the course of the tests

In the event that any problem occurs during the exam that could be considered a defect of the service provided, the NCE participant is entitled to complain about the exam.

The NCE participant can make a complaint in two ways:

a) a complaint about the course of the exams itself by raising an objection to the course of the examinations in the Participant's Protocol on the course of the examinations

Scio recommends this method of claiming to the NCE participant, as it will allow Scio to review the course of the test and resolve the complaint more effectively than if the complaint was lodged with a time lag. Therefore, if the NCE participant marks the option "Yes - I object to the test" in the participant's Protocol on the course of the examination, then Scio will review the objection immediately, before evaluating the test and will immediately inform the NCE participant about the result of the examination.

How to resolve such a complaint by Scio:

if Scio finds that the objection stated in the protocol is not justified (especially if the objected fact could not affect the course and result of the test), then it rejects the objection, the test will be evaluated by default if Scio finds that the objection is justified in the sense that a circumstance arose during the test which Scio could not have influenced but which could have affected the conduct and outcome of the test, then Scio will offer the NCE participant a choice - either the exam will be evaluated by default, or the exam will not be evaluated and he will be given a new term free of charge if Scio finds that the objection is justified in the sense that there was an error on the part of Scio which could have affected the course and result of the test, then the participant will still be evaluated for the test and at the same time will be offered a new date free of charge.

Attention: complaints made in this way will therefore always be resolved as a matter of priority, even before the results are processed and the test is evaluated. Other protocols will be checked and evaluated gradually later.

b) a complaint about the course of the tests itself at any time later

In the event that the examiner ticks the option "no - I do not object" in the "Participant's report" and still fills in the report with reservations about the exam, Scio will deal with such reservations in the report only after the evaluation of the exam.

Scio will proceed similarly even if the participant files a complaint about the course of the test at any time later.

In the case of such a complaint relating to the course of the examination within the NCE without the indication "yes - I raise an objection" in the "Protocol on the course of the test", it may happen that despite Scio's best efforts the situation during the test can no longer be therefore it had to be rejected.
If the complaint is justified and recognized by Scio, the participant will not be evaluated. At the same time, his payment of the exam price will be refunded. The participant will also be offered a new free exam date.

19.2 Complaints - objection to the exclusion of a test participant

The conditions for the exclusion of an exam participant are set out in the document "Information on the course of the NCE" (see Article 11 of these Terms and Conditions). If a participant is expelled, the exclusion protocol will be filled in by the exam administrator. In most cases, the said protocol will be practically the only evidence for the assessment of a possible complaint, and it is therefore in the NCE participant's interest to state all relevant facts in the report and sign the report or submit a complaint through it - objection to expulsion.

If the complaint is justified and recognized by Scio, the participant will not be evaluated. At the same time, his payment of the exam price will be refunded. The NCE participant will also be offered a new free exam date.

19.3 Complaint about a test error

Whereas the qualitative characteristics of the test are precisely determined in advance, in particular the number of tasks which may be erroneous and, as such, possibly excluded without compromising the quality and integrity of the service provided, and whereas the test sold is intended for use especially during the NCE test, Scio warns the NCE participants that in the event of a claim for a task up to the specified number of possible erroneous tasks, it is likely that the claim will be rejected as unfounded. However, each such complaint will of course be dealt with individually.
If the complaint is justified and recognized by Scio, the participant will not be evaluated. At the same time, his payment of the exam price will be refunded. The NCE participant will also be offered a new free exam date.

Note: The difference between resolving errors in the complaints test and the exclusion of the task based on the decision of the expert committee in the public opposition (according to Article 14 of the Terms and Conditions): in the case of the date of the test, the solution of the objected error in the test is therefore part of the service provided. A complaint-challenged error in the test will always be resolved only in relation to the NCE participant;

19.4 Complaints of record sheet processing

The NCE participant records his / her answers on the so-called record sheet during the exam.

If the participant is convinced that his / her answers in the record sheet were incorrectly evaluated or if his / her score was incorrectly calculated, he / she must inform Scio and request an individual evaluation of the record sheet (he complained about the processing of the record sheet).

Complaints can only be submitted via a personal profile at www.scio.sk/english. If, due to Scio's fault, the individual evaluation differs from the automatic one, the result will be changed according to the individual evaluation findings. The result of the individual evaluation of the record sheet is superior to the automatic evaluation and this result is final and unchangeable.

Warning - objection due to non-recognition of the NCE result by the faculty:

The objection that a particular faculty did not take into account the result of the NCE cannot be resolved as a complaint, as this is not a defect in the service provided or the goods sold. Given that according to Article 16.3 Scio does not guarantee (Article 16.3) and cannot guarantee that the submitted result will be taken into account in the admission procedure of a particular university faculty, and therefore Scio warns NCE participants that there is no reason for a refund if the applicant completes a term or subject of the NCE, the results of which the faculty does not recognize in the admission procedure or if the faculty does not open the program into which it admits on the basis of the results of the NCE.

20) Special provisions for online NCE

20.1 Minimum technical requirements of the facility for passing the online NCE

On-line NCE can be held on a PC/MAc that meets the following minimum technical requirements:

  • Windows 10 / MacOS Sierra 10.12 or later (64-bit version).
  • Internet connection: download at least 5 Mbps (upload 1 Mbps).
  • Processor at least dual-core 2.0 GHz and 4GB RAM.
  • Internet browser Google Chrome (most recent version), JavaScript enabled, cookies, HTML 5.
  • Display resolution at least 1024x768px.
  • Webcam with a resolution of at least 480x360px, microphone. Both can be built-in or external. The webcam must allow manipulation so that it is possible to rotate a 360° view of the room.
  • At least 8GB of free disk space for recording and storing data during the test.

20.2 Procedure before the online test

The participant is obliged to install the Proctoring Desktop application before the exam according to the instructions given in the personal profile.
It is entirely the participant's responsibility to have or be able to obtain equipment that meets the minimum technical requirements set out in the NCE Online Rules. Scio does not guarantee the availability of the service if the bidder does not have the equipment to meet these minimum requirements.

20.3 Accessing online exam

Access to the ScioLink application, together with the invitation to the online NCE and instructions, will be available in your personal profile no later than 8 days before the exam.

20.4 Verification of compliance with the minimum technical requirements

The participant is obliged to complete the so-called on-boarding no later than the fourth day before the exam, which serves to check the compatibility of his equipment (verification of compliance with the minimum technical requirements according to paragraph 20.1 of these Conditions) and readiness for the on-line exam. Part of the on-boarding is also the initial identification using a photo of the face and a photo of the identity card. The participant is obliged to complete on-boarding before each NCE date for which he / she applies.

The participant is obliged to perform on-boarding on the device, on which he / she will subsequently pass the exam itself. The fact that the participant successfully passes the on-boarding means that at the moment of the on-boarding implementation, his / her equipment meets the requirements for the online exam itself. However, it should be borne in mind that changing the device configuration between on-boarding and the test itself may result in the inability to pass the test, as the device will lose compatibility with the test system as a result of such configuration.

If the participant does not perform on-boarding within the set deadline (no later than 4 days before the exam), he will not be provided with technical support during the exam and if he is unable to pass the exam, he is not entitled to any compensation or refund).

A successful on-boarding is considered to be one in which the participant goes through all the steps of on-boarding until he / she submits a test.

The candidate is obliged to report to Scio within 3 days of making the login details available, but no later than 5 days before the test itself, if the equipment on which he plans to pass the test does not pass the HW inspection. On-boarding is an automatic operation processed only by the ScioLink system, it is not evaluated by Scio, therefore if the participant has any doubts about the performed on-boarding, it is necessary to contact Scio customer service to solve a possible problem. If the participant does not do so, he / she is not entitled to Scio's support in resolving the problem during the test.

20.5 Test time

The exam can only be taken at the time of the exam stated in the invitation and in the personal profile. If the participant does not join in time, the exam will not be made available to him / her. Scio does not provide any compensation for such a test.

20.6 Participant identification

Before the start of the exam, the participant will be identified using a webcam photo and a photo of the identity card. Before the start of the test, the participant may be asked to do a 360 ° scan of the room in which he / she is performing the test with the help of a webcam. The exact conditions of the online exam, including the requirements for the scan room, are given in the NCE Online Rules

20.7 Procedure in case of incompatibility of the participant's equipment for completing the online exam

The participant may request a change in the NCE deadline if the equipment on which the participant intended to complete the NCE online fails to successfully verify compliance with the minimum technical requirements according to paragraph 20.4 of these terms and conditions and the problem cannot be solved with the company's support. Scio, only if it complied with the deadline for performing the inspection of HW equipment according to paragraph 20.4, ie it performed the inspection within 3 days of making the login data available, but no later than 5 days before the test itself. The condition for changing the NCE term for this reason is that the participant cooperates with Scio administrators in solving the problem. The application must state that the participant requests a change of deadline due to non-compliance with the minimum technical requirements. If these conditions are met, the participant will be changed the date of the exam to the nearest after the date of the NCE, for which he has not yet registered. If no such deadline is already available to the participant (the participant is registered for all remaining), he will be refunded 100% of the exam fee.

20.8 Evaluation of the regularity of the on-line exam

Regularity, ie compliance with the Rules of the on-line NCE , of each on-line exam is evaluated by trained Scio evaluators no later than 10 days after the exam. In the event that a violation of the NCE Online Rules is found, Scio will decide on the invalidity of the result. The participant is informed about the invalidity of the result in his personal profile and by e-mail and at the same time receives a confirmation of the invalid result of the exam according to paragraph 13.3 of these Conditions.

20.9 Technical problems with online exam and solutions

In the event of technical problems complicating the proper conduct of the online test, which are demonstrably caused by a fault in Scio's technical solution, Scio will decide on an appropriate solution given the nature of the technical problems and how and to what extent they may have affected the test result. the choice between keeping the test result and returning 100% of the test price, or refunding 100% of the test price, where technical problems could have significantly affected the test result. In such a case, the tenderer must submit an objection to the course of the online NCE according to paragraph 20.11 of these conditions. The applicant's entitlement will be assessed by Scio's technical support staff no later than 7 days after the NCE deadline.
In the event of technical problems that do not allow the online test to be performed, which are demonstrably caused by a fault in Scio's technical solution, the bidder is entitled to a refund of 100% of the price for the test. In such a case, the tenderer must submit an objection to the course of the online NCE according to paragraph 20.11 of these conditions. The applicant's entitlement will be assessed by Scio's technical support staff no later than 7 days after the NCE deadline.

21) Final provisions

21.1 Validity and binding nature of the Rules for Participation in the NCE (Business Conditions)

These Rules for Participation in the NCE (Terms and Conditions) apply to all relationships and processes concerning only the NCE. For other services, including all services related to NCE, and Scio's deliveries, the Business Terms and Conditions (for customers from the Czech Republic) and the General Terms and Conditions (for customers from Slovakia) apply.

21.3 Out-of-court settlement of a consumer dispute

If the customer believes that Scio has breached its obligations under the concluded contract, it will communicate its complaint to the email address scio@scio.cz

In the event that, despite the mutual efforts of the Customer and Scio, no agreement is reached to resolve the dispute, the Customer is entitled to file an out-of-court settlement of a consumer dispute pursuant to Act No. 634/1992 Coll., On Consumer Protection.

The Czech Trade Inspection Authority is the subject of out-of-court settlement of consumer disputes between Scio and the Customer as a Consumer. The Customer has the opportunity to submit a proposal to the Czech Trade Inspection Authority via the online form available on the Czech Trade Inspection Authority's website: https://adr.coi.cz/cs. The customer may submit a proposal to the Czech Trade Inspection Authority no later than 1 year from the date on which he exercised his right, which is the subject of the dispute, with Scio for the first time. The customer can also submit a proposal through the EU Out-of-Court Consumer Dispute Resolution Platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?vent=main.home.show&lng=EN. Only an EU consumer can apply here to an EU-based trader

If the disputing parties are not satisfied with the quality of the out-of-court settlement of a consumer dispute and believe that the Rules for Out-of-Court Settlement of Consumer Disputes were violated during the proceedings, they can file a complaint to the Ministry of Industry and Trade or to the email address adr@mpo.cz.

The costs associated with out-of-court settlement of consumer disputes are borne by the parties themselves.

21.4 Consent - obligation - of the NCE participant by these Rules of participation in the NCE (business conditions)

By clicking on the consent button in the application, the person interested in participating in the NCE confirms his / her agreement with these business conditions and his / her willingness to follow them within the framework of the contractual relationship in question.
 

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